Shipping policy
🚀 Digital Delivery Policy: Fast & Secure
Store Name: OfficeandWin | Last Updated: January 2026
⚡ Fast Digital Delivery
We know you need your software now. That is why The vast majority of our orders are delivered automatically via email within seconds of successful payment.
❤️ A Note to Our Honest Customers
If you are a legitimate buyer and your order is delayed, we sincerely apologize.
We know waiting is frustrating. Please understand that our verification process protects our business from costly chargebacks ($25+ per incident). Preventing fraud is the only way we can keep our genuine software prices unbeatable for you.
If you get caught in our security net, we promise to clear your order as fast as humanly possible.
1. Important Notice – Digital Goods Only
At OfficeandWin, we sell genuine software license keys. To be clear:
- No Physical Shipping: You will not receive a box or DVD in the mail.
- Email Delivery: Everything is sent to the email address you provide at checkout.
2. Delivery Timeframes
Depending on the security status of the order, here is when you can expect your key:
| Order Status | Estimated Time | Reason |
|---|---|---|
| Standard (Low Risk) | Instant (0-10 Mins) | Automated fulfillment via Shopify. |
| Manual Review (High Risk) | 1 - 24 Hours | Manual verification by support staff. |
3. Why Was My Order Flagged?
If your order is in the "Manual Review" queue, it was likely flagged by our automated security system. This usually happens due to:
- Using a VPN or Proxy during checkout.
- Using a Disposable Email or anonymous providers (e.g., ProtonMail).
- Inconsistent billing address vs. IP address location.
Don't worry—if you are a real person, we will verify the order quickly and send your key.
4. What to Do if You Don't See the Email
If 10 minutes have passed and you have no email:
- Check Spam/Junk: Automated emails often land there.
- Check Promotions Tab: If you use Gmail, check the "Promotions" tab.
- Contact Us: If it's not there, email us immediately.
5. Non-Delivery & Refunds
If your order is flagged for review and we cannot verify the legitimacy of the transaction within 24 hours, we will cancel the order and issue a Full Refund immediately.
6. Contact Information
If you are stuck in the security queue and want to speed things up, feel free to email us.
OfficeandWin Support
📧 Email: support@officeandwin.com
Related Policies: Refund Policy · Shipping Policy · Privacy Policy · Terms of Service · Contact Us